A support team that knows right away that an elderly caller is on the line can prepare better to assist them. Since elderly callers might also require more time or help to resolve their issues. One of the most important capabilities of a chatbot is its ability to extract information from databases. Solve your customers' doubts to the most common questions 24/7 and at any time of the day. In this way, all your customers, no matter what time of day or night it is, they will know more about your new products, and will receive detailed and standardized information. Another approach to attract potential customers is to focus on customers who already know your business after entering your website. Traffic from these anonymous visitors to your website can turn into leads. IT Assist can also keep employees apprised of outages and other problems that could impact their workload, and it lets users know when their support tickets are received and resolved. That booking an appointment is not a straightforward interaction but a back-and-forth negotiation where each party must come to an agreement on both the day and the time. We’re at a crossroads where technology has advanced to need a new model of the contact center to see its benefits.